On Go Wholesale, returns are ineligible for the following reasons:
•Your return window has passed
•The items are seasonal/holiday items
•The items are customised or personalised items
•The items are testers
•The items are face mask products for health and hygiene reasons
You are eligible for return and complete refund on any items that you send back to us as long as the following requirements are met:
•The items you are returning are not customized.
We do not accept returns of items that have been personalized, such as custom logos or addresses.
•The items returned are unused and in perfect condition.
•Please return items in their original packaging and remove all labels/price tags that were added after purchase.
Please do not send items back without communicating to the vendor in the first instance. If you haven't received a response, you may contact us at email@example.com and we'll be happy to assist you.