In most cases, after an order has shipped we are not able to change the shipping address. However, there are a few exceptions:
- The brand has only created the label and has not dropped it off at the carrier. In this case, we have caught the order early enough so that the brand can give the carrier the correct address.
- The brand has just sent out the order and can contact their carrier and have them re-route the order to the correct shipping address. This can incurs a fee.
Either way, it is imperative that you reach out to the brand the moment you realize your order is going to the wrong address. You may use Go Wholesale messaging system for this.
Should you need further help, you may contact us at email@example.com